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Case study

UK police force - ICT services

Client situation

UK police force about to re-tender the contract for a wide range of ICT services – help desk, desktop, servers, data networks, radio, applications support – around £4M pa. The Force sought independent consultancy support on key areas of: governance, supplier management, exit and termination, service structuring and definition, ITT structuring and content, due diligence data preparation, and risk assessment and management.

Involvement and value

Our consultant worked closely with the Force’s project team throughout 2004 to provide practical advice, guidance, support and knowledge transfer in all the key areas. As a result, the Force was able to conclude a deal which gave a clearer definition of services and costs and reduced risk by comparison with previous contracts.

Case study

Food manufacturing company - ICT services

Client situation

Autonomous division of larger organisation, aiming to improve business focus and quality of IT services and enable future growth. The company asked for assistance in assessing the potential for outsourcing, identifying potential suppliers and defining the way forward. A key factor was the small scale of the expected deal – around £150K pa revenue.

Involvement and value

Our consultant worked with the company to define an initial outline of service scope, the boundaries between internal and external aspects, then to identify and engage potential suppliers with a good match for the client in scope and scale. As a result, the company was able to confirm the scope and benefits of outsourcing and gain management commitment to proceed, with the option to run a competitive procurement involving at least four interested suppliers.

Case study

Government department - Cooperation strategy

Client situation

Two central government departments looking for opportunities to reduce costs and improve quality by identifying ways to collaboration in the provision of ICT services.

Involvement and value

Our consultant led the review of ICT services, working alongside other team members reviewing governance and commercial aspects. Despite wide differences in current sourcing arrangements (one outsourced, one internal) and tight constraints on the departments' resourcing and funding, the project identified ways in which governance, organisation, and services could be restructured to meet the overall objectives, and defined a phased implementation approach to realise the improvements over a three year period.

Case study

Financial services group - Process transformation

Client situation

UK financial services group undergoing a massive transformation programme to define, develop and embed new business processes throughout the business. The group was receiving extensive support from a blue-chip consultancy firm to deliver the programme.

Involvement and value

Working closely with the Group Director, our consultant managed a combined team of consultants and client staff in the Group Compliance department, introducing revised processes, systems, procedures, skills and training to address regulatory compliance across head office and field based functions. As a result of this work the group established a strong compliance department, and was able to demonstrate to the business and the regulatory authorities a commitment to effective compliance monitoring throughout its operation.

Notes

Case studies are selected from the overall experience of our consultants, which may include assignments working directly for clients of Dever Valley Consulting, or working as a subcontractor to other consultancies, or in employment prior to working for Dever Valley Consulting.

The names of clients are kept confidential.

Headlines


Business importance

"Outsourcing remains one of the most important business tools and trends of the decade"

Logo of CBC Mark Kobayashi-Hillary, Global Research Director at Commonwealth Business Council Technologies


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